Refund policy
At NovaMart, we strive to ensure your complete satisfaction with every purchase. If you're not happy with your order for any reason, we're here to help.
Return Window You may request a return within 30 days of receiving your order.
Return Conditions To be eligible for a return, the item must be:
- Unused and in its original condition
- In its original packaging with all accessories and documentation included
Non-Returnable Items
- Items that have been used or damaged due to misuse
- Final sale or clearance items
- Personalized or custom-made products
Defective or Damaged Items If you receive a defective or damaged item, please contact us within 7 days of delivery with photos or a short video showing the issue. We will resolve the problem at no cost to you.
Return Shipping Costs
- Defective or damaged items: We cover the return shipping cost
- All other cases: The customer is responsible for return shipping fees
Refund Method Once we receive and inspect the returned item, your refund will be processed within 7-10 business days via:
- A full refund to your original payment method, or
- Store credit to use on future purchases
How to Start a Return To initiate a return, please email us at support@novamart.ca with your order number, reason for return, and photos or a short video showing the condition of the damaged item.